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Canada’s Most Trusted Premium Merchandising Company

A True Partner Who Offers Unmatched Solutions and Support

Marketsupport Canada is a Canadian-owned and operated premium merchandising company that has been in business for more than a decade with a field force of more than 500 employees across the country. We work with brands, manufacturers, and retailers throughout Canada, supporting them in creating a better experience for the consumer, thus increasing brand loyalty and ROI.

To meet the needs and demands of an ever-changing environment, we offer flexibility and industry-leading turnaround times. Our teams are here to help support you where you need us most. Whether you require dedicated resources, a shared nationally syndicated team with reach and flexibility, or a mix of the two, we have you covered throughout the country.

We’re an extension of your team and available wherever you need us. Retail, trade, B2B, online…we do it all and put the control of your brand back in your hands.

  • Robust Employee
    Field Force
  • National
    Coverage
  • Customer
    Satisfaction
  • Canadian-Owned
    and Operated
  • Leveraging
    the Newest Technology
Are You a Retailer, Brand, or Manufacturer?

Solutions

Merchandising

Distribution, display set-ups, POS installs, planogram implementation, stickering, recalls, and more.

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Sales

Store orders, brand ambassadors, market orders, suggested selling, product promotion, and more.

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Audit

Store compliance, eCommerce compliance, inventory, pricing, competitive analysis, mystery shop, staff audits, and more.

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AI & Data Analysis

Sales analysis, data aggregation, AI planogram compliance, trending, scorecard, and more.

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Mitigating During Tariffs

Solutions for manufacturers that bolster Canadian sales at retail in a time of uncertainty.

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Where We Are

icon representing marketsupports merchandising services as retail
RetailGrocery, mass, drug, big box, hardware, gas & convenience, and general.
icon representing storesupports merchandising services in the field
FieldFood service, hospitals, vending, events, consumer / trade shows, office tower, and warehouse.
Icon representing Marketsupports merchandising services online
OnlineEcommerce, product sites, and social.
International Healthcare Product Manufacturer-Hospital Replenishment Partner

We appreciate the care and support that the Marketsupport team provides to our unique healthcare solution. Our long-term partnership has evolved over many years. COVID brought its share of challenges, but the team did not miss a beat. The flexibility of the team and the diligence of the REPS is unparallel. The link on the technology side between systems is efficient and seamless. Kudos to you and the team!

National Consumer Package Goods-Syndicated Team

Marketsupport was recommended to me by a business friend, and I can honestly say that the entire experience and the overall results have been excellent. Our main office is in AB and the Marketsupport team has been visiting stores in the Quebec and Ontario region for me and they have been able to grow our brand consistently in the last few months. Having feet on the street is essential for our company to grow share, gain distribution, create secondary displays, increase brand awareness, and ultimately increase sales. They have done all of that, and I’m planning on using them in more regions in the near future. If you are a company without a sales team & need some excellent support, I would strongly suggest Marketsupport for strong results and a winning team.

Multinational Technology Corporation-Syndicated Team

A great team with the dedication to retail you look for in an agency partner. Our experience is consistent and to plan month over month. For years we have continued to expand our scope with Marketsupport and leverage their services and creativity across many partners and lines of business. This all stays consistent with readily available leadership and finance partners.

FAQs

Canadian retailers continue to operate with reduced labor models which shifts responsibility for execution back to suppliers. Store associates are often reassigned to checkout or customer service which means merchandising tasks are deprioritized.

A premium merchandising company provides trained field resources dedicated solely to the brand. Marketsupport Canada deploys coverage across both major urban centers and remote regions to prevent service gaps when internal staffing or retailer labor cannot support execution.

Brands can also scale support up during seasonal execution or national launches without adding internal headcount. Some organizations pair this with mitigating during tariffs to protect pricing strategy during market volatility.

This ensures continuity during periods of disruption rather than relying on store availability.

Merchandising data has shifted from tactical reporting to strategic intelligence. When collected consistently, it reveals distribution gaps, promo execution accuracy, competitive presence, and availability issues that directly affect revenue.

Marketsupport Canada delivers structured reporting aligned to C suite decision making. Executives receive insights that support forecasting, pricing strategy, and resource allocation rather than raw activity summaries.

When integrated with AI and data analysis, predictive modeling identifies stores at risk before issues occur. Many brands combine this with sales support to drive conversion or audit solutions to validate outcomes.

Data becomes a strategic asset rather than a field byproduct.

National brands must maintain consistent execution across provinces, banners, and store formats. Without standardized field processes, variations occur that weaken brand equity.

Marketsupport Canada uses structured training, digital task workflows, and photographic reporting to ensure consistency across locations. Any deviations are escalated and corrected quickly.

For organizations navigating market shifts, combining execution with mitigating during tariffs protects pricing strategy and consumer perception at shelf.

Consistency becomes a competitive advantage rather than an operational challenge.

Not all stores have equal impact. Prioritization requires visibility into volume contribution, compliance history, and risk probability.

Marketsupport Canada ranks stores and banners using real time reporting and trend analysis. When integrated with AI and data analysis, predictive models identify locations requiring proactive intervention instead of reacting after performance declines.

Executives gain clarity on where field investment drives the highest return and where expansion opportunities exist.

Launch timing affects long term success. If shelves are not ready when marketing activity begins, velocity declines and repeat purchase becomes harder to secure.

Marketsupport Canada verifies inventory arrival, confirms shelf placement, and ensures displays are executed correctly. If stores are missing product, escalation occurs before the launch window closes.

Some brands combine launch execution with sales support to drive initial adoption and with AI and data analysis for real time performance visibility.

This prevents delayed activation and protects early stage momentum.

Most manufacturers rely on ERP platforms such as SAP, Oracle, Microsoft Dynamics, or Epicor for demand planning and inventory management. The challenge is that ERP systems do not provide visibility into shelf level execution. Without confirmation, brands operate with blind spots between warehouse and retail.

A premium merchandising company like Marketsupport Canada closes this gap by feeding verified field data back into supply chain and sales systems. Real time reporting confirms whether products are on shelf, whether facings match planograms, and whether out of stocks are caused by execution or supply chain interruption.

Some brands enhance this visibility with AI and data analysis which identifies stores most at risk of lost sales based on historic execution patterns.

Linking ERP intelligence to field performance transforms merchandising into a proactive profit protection mechanism rather than a reactive function.

Seasonal execution requires simultaneous coverage across hundreds or thousands of stores. Internal teams often cannot scale fast enough to meet retailer timelines.

Marketsupport Canada provides surge teams, structured routing, and real time completion reporting to ensure deadlines are met. When layered with merchandising services, performance becomes repeatable rather than dependent on available labor.

Adding audit solutions ensures seasonal execution is both completed and verified.

This creates predictable seasonal performance for planning and budgeting.

The financial impact appears in three measurable areas. First is sales lift driven by improved product availability and shelf visibility. When shelves are consistently stocked and merchandised, lost sales decline and weekly velocity improves.

The second impact is reduction in chargebacks and deduction exposure. Incorrect pricing, missing signage, and incomplete execution are common drivers of financial leakage. Adding audit solutions provides photographic verification that protects against compliance disputes.

The third impact is converting fixed labor into variable cost. Instead of carrying full time field salaries, travel, and management overhead, executives pay only for required coverage and surge capacity during seasonal resets and launches.

When supported by AI and data analysis, performance improvement becomes measurable and forecast driven rather than anecdotal.

Execution inconsistency is one of the most expensive hidden risks for consumer brands. A missing facing multiplied across national banners can represent millions in lost annual revenue. Incorrect pricing and incomplete promotional activation trigger deductions and weaken trade spend effectiveness.

A premium merchandising company ensures that every store receives standardized coverage and accountability. Adding audit solutions provides independent validation that prevents assumption based reporting and supports dispute defense.

Consistency across stores strengthens category credibility and reduces volatility in quarterly performance.

Most emerging consumer brands reach a point where internal teams can no longer scale at the pace retailers demand. Labor volatility, territory gaps, inconsistent execution, and rising in store expectations place pressure on leadership to maintain retail presence without expanding headcount. A premium merchandising company provides national coverage, trained field specialists, rapid deployment, and guaranteed continuity across all major retailers.

For Canadian brands selling into multiple banners, the challenge is not simply showing up in stores. It is showing up with precision. Retailers expect flawless planogram compliance, seasonal resets completed on time, promo pricing executed correctly, and real time reporting that supports category conversations. Internal teams struggle with turnover, scheduling, and travel costs. Outsourcing eliminates fixed labor risk while improving speed and reliability.

Some brands integrate execution with sales support to improve store level conversion, or with audit solutions  to validate performance and prevent sales leakage.

As retailers continue to reduce labor at store level, outsourcing merchandising has become a strategic requirement rather than a cost cutting measure.