Customers want to shop from a brand that’s friendly, high-quality, trustworthy, and reliable. For them, purchasing a product is more than just about buying a product or service.
Whether they shop online or in-store, your customers are looking for a fun and memorable experience that entices them to come back every time.
95% of people who had a bad experience with a brand are willing to give the brand another chance if their issue was resolved professionally and correctly.
For retailers, providing positive customer experiences include having a well-trained staff, providing a personalized experience, and ensuring adequate product displays and inventory.
However, for brands and manufacturers, providing positive customer experiences are a bit trickier.
Brands and manufacturers sell their products in retail stores, but they often don’t have the resources to understand and evaluate the performance of their products. That’s why it’s important to have professional support to advocate for them in-store.
Here are three ways Storesupport can help brands and manufacturers with customer experience management and deliver positive experiences to their customers.
Retail audits are one of the best ways to understand how a brand is performing in-store.
Brand representatives from Storesupport will conduct retail audits to collect data about the health of your products, sales levels, product visibility, customer service levels, and more.
We will also look at in-store inventory management processes and your product displays to determine any inefficiencies.
With scheduled retail audits, you can continuously improve how customers interact with your products for a better customer experience.
Whether it’s dealing with low stock levels or phantom inventory, it leaves a sour taste for your customers. We make sure your customers never have to deal with these issues.
Tracking your inventory levels to ensure there is enough stock available to replenish shelves before they reach critical levels is just one of the ways we help.
Not only does proper inventory management help customers get the products they want every time, but it also increases your efficiency and profitability by better meeting the needs of customers.
For example, if a customer purchases a damaged product that’s still under warranty, a well-developed inventory management process can easily arrange for a replacement from the manufacturer.
If customers are making an online purchase or are ordering a product in-store for delivery, there is a process to ensure products are packaged and delivered correctly.
Whether customers select home delivery or curbside pickup, the quality of service must stay the same.
We help retailers and brands order execution, providing a streamlined and accurate process.
When customers consistently receive their products accurately and on time and are presented with different order fulfillment options, they have the flexibility to shop at their convenience and are more likely to return.
At Storesupport, we want your customers to receive the best experience every time.
Learn more about how you can leverage Storesupport by calling 1-877-421-5081 or visiting www.storesupport.ca.« Back to Blog