Excellence in Customer Service: A “Moving” Story…

Having spent most of my career in the retail sector, I’ve always understood the particular importance of exceptional customer service in setting businesses apart. Although the two organizations detailed in this blog do not fall under “retail” the overall positive experience working with both organizations deserves a special mention.  Throughout our daily lives we encounter a number of different customer service experiences, with some being better than others.  This is a positive customer service story that we encountered during our recent office move.

Customer Service Story #1:

As we began the daunting task of relocating our office, finding the right moving company was our top priority. With a commercial move involving large items, we sought quotes from three local companies. Let’s Get Moving quickly emerged as the standout choice. Their prompt response, flexibility, and fair pricing won us over. What truly set them apart was their dedication to going above and beyond. Arriving on time, their team exhibited professionalism and efficiency, even tackling unexpected challenges like carrying our boardroom table down multiple flights of stairs. Their willingness to work through lunch and their meticulous attention to detail made the experience truly delightful.

Customer Service Story #2:

With the reconfiguration of our new office space, we found ourselves with excess furniture and items to dispose of. In need of a swift solution, we turned to 1-800-GOT-JUNK. Despite being new to us, their seamless online booking process and proactive communication was reassuring. The team’s punctuality, friendliness, and transparent pricing made the entire process effortless. Their commitment to eco-friendly practices, including recycling and donation, further impressed us. 1-800-GOT-JUNK turned what could have been a cumbersome task into a hassle-free experience, demonstrating their dedication to customer satisfaction.

In both instances, Let’s Get Moving and 1-800-GOT-JUNK exemplified the essence of exceptional customer service, making our office move easy, seamless, and much more smooth than we had anticipated.

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