An omnichannel retail strategy gives retailers, brands, and merchandisers more availability, sales, and integrated strategic digital touchpoints along the customer journey.
Omnichannel has many benefits for stores and shoppers alike:
Omnichannel shoppers have a 30% higher lifetime value than those who shop using only one channel. Companies with strong omnichannel customer engagement experience a 9.5% year-over-year increase in annual revenue and a 7.5% decrease in cost per contact.
Omnichannel commerce puts customers directly into the driver’s seat, and it’s the seller’s job to find the best way for the shopping channels to overlap and provide support across every touchpoint.
We know this can be a hard job, so we’re here to help.
Order Fulfilment Support
An effective omnichannel retailing strategy allows shoppers to make purchases and easily receive their items in multiple ways.
Buy online pick-up in-store, buy online return in-store, and same-day delivery options were always available but they have now become almost essential in today’s retail world.
We have the experience and knowledge to help you develop and execute a seamless curbside pick-up or contactless pick-up strategy that fits your retail layout and customer needs.
Focus on Customer Experience First
Providing good experiences is more important for retaining customers than you may think. Not only is it a testimonial to your quality of service, but is also provides free word-of-mouth advertising from your loyal customers.
40% of consumers purchase something more expensive than originally planned because of a personalized customer experience.
We provide both in-store and online brand management to help you stay ahead, relevant, and favourable in the eyes of your customers.
Engage with Customers
Whether it’s greeting customers in-store or providing quality support through online chat and social media, customers want to feel cared when interacting with employees.
We can help you evaluate how customers need support throughout the customer journey and how good your capabilities are to meet those expectations. This will help you develop actionable strategies to better align your mission with your current needs.
Wherever you need our support, we’re here to help you execute an omnichannel strategy that puts you in front, right where your customers are.
Learn more about how you can leverage Storesupport by calling 1-877-421-5081 or visiting www.storesupport.ca.« Back to Blog